How much does shipping cost?
At XLR8, we offer $12.95 standard shipping across Australia with Australia Post and we also have express post shipping if you wish to choose at $16.95
When will my order be sent?
We expect all orders to be sent within three business days of order being placed. If there are any delays we will email you immediately. Express Shipping orders will be sent the next business day.
How long will it take to receive my order?
Regular Post takes a bit longer and delivery times can vary. We will keep you updated with our tracking system.
Express Post - we cannot guarantee next day delivery but your products will leave the next day.
On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.
Where's my confirmation email?
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from firstname.lastname@example.org
Please contact us by phone or email with your full name and order number and we will confirm your order.
Cancellation of orders must be notified to XLR8 Health immediately. To cancel an order please email us at email@example.com. Once goods are dispatched, cancellation of an order cannot be effected.
XLR8 Health will endeavour to ensure that products displayed on the Site are available. However, we cannot guarantee stock availability. As such, XLR8 Health will not be liable for stock unavailability or for any direct, indirect, incidental, special, consequential or exemplary damages, damages from loss of profits, goodwill, data or other intangible losses, due to stocks being unavailable for purchase.
Customer satisfaction and service is of great importance to us here at XLR8 Health. If you are dissatisfied in any way with any of our products or services please feel free to email us at firstname.lastname@example.org If any of our products are found to be damaged or different from what you ordered, you may request a refund in which your order is returned to us along with a copy of your purchase receipt for a full refund or replacement.
To initiate a product return, please email our customer service team on email@example.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note re do charge a 10% restock fee for change of mind or cancellation of your order. If you received FREE shipping a $16.95 shipping fee is deducted.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2/10 Technology Drv, Arundel, Queensland AU 4211.
To return your product, you should mail your product to: 2/10 Technology Drv, Arundel, Queensland AU 4211.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All items are sent from our Gold Coast head office in Arundel, QLD. We endeavour to process orders within 24 hours and aim to have items delivered to you asap from your order submission.
We will contact you immediately of your order submission if any items are either out of stock or otherwise unavailable, to discuss alternative arrangements.
If an order does not arrive within the expected time, please notify us at firstname.lastname@example.org
XLR8 Health will endeavour to track the status of the delivery and advise you accordingly. If your goods are lost in transit, XLR8 Health will replace the item(s) and re-deliver at no cost to you. XLR8 Health reserves the right to investigate the nature of the non-delivery before agreeing to replace the item and re-deliver at its cost. If non-delivery is due to an incorrect delivery address provided by you, XLR8 Health will not be liable for the cost of replacing or resending the goods to the correct address.
XLR8 Health shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, damages from loss of profits, goodwill, data or other intangible losses, resulting from non-deliveries.
Goods that are damaged in transit or upon delivery must be notified to XLR8 Health at email@example.com within 7 days on receipt of goods.
XLR8 Health will replace damaged goods and re-deliver at no cost to you. XLR8 Health however reserves the right to investigate the nature of the damage before agreeing to replace the item and re-deliver at its cost.
XLR8 Health shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, damages from loss of profits, goodwill, data or other intangible losses, resulting from damaged goods.
Goods that are defective upon delivery must be notified to XLR8 Health at firstname.lastname@example.org within 7 days on receipt of goods. XLR8 Health will replace or repair defective goods and re-deliver at no cost to you. XLR8 Health however reserves the right to investigate the nature of the defect before agreeing to replace or repair the item and re-deliver at its cost.
If goods are found to be defective, return freight charges will be borne by XLR8 Health. XLR8 Health shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, damages from loss of profits, goodwill, data or other intangible losses, resulting from defective goods.
Please note: If goods are found to be not defective on return, the cost of the return and re-delivery will be chargeable to you.